1. Introduction
This privacy policy explains how HONG KONG YULAI DEVELOPMENT CO., LIMITED handles the personal information of visitors to this website and of clients who enquire about property development coordination, renovation project management, fit-out coordination and small-lot planning. The policy was drafted under the direction of the studio developer YulaiDev. Every processing decision described here follows a simple rule: the Company collects the minimum needed, keeps it only as long as a purpose requires and never trades personal data for profit.
Reading this document takes only a few minutes and we ask every user to treat it as part of the terms under which the site and the office are used. By sending an enquiry, opening a project file, or contacting the studio by any channel, the user accepts notice of the practices set out below. Where a separate contract changes one of these practices, the contract prevails for that engagement.
2. Who we are
The data controller for the purposes of this policy is HONG KONG YULAI DEVELOPMENT CO., LIMITED, a company operating in the property development and coordination field. The company premises are at Rm 909 9/F FAIRMONT HSE, 8 COTTON TREE DRIVE, Hong Kong (HK). For all privacy matters the user may write to the studio at service@yulaidev.mom or telephone +12232098211.
The studio is run with a small, accountable team. There is no separate data protection officer because the volume of personal data is modest and the daily decisions sit with named staff who know how each record is used. Any correspondence about rights, deletion or correction is read by a senior member of the team who acts within a clear day.
3. Scope of this policy
This policy covers personal data collected through the public website at yulaidev.mom, through the contact form, through direct email, through the telephone line and through documents delivered at the address above. It also covers data given during site surveys, audio recordings of agreed site visits, project notebooks and any correspondence about an active commission.
The policy does not cover websites of third parties that the user reaches by a link from this site, nor the practices of trade contractors, landlords, banks or professional advisers who act on their own behalf. Where the studio forwards the user to such a party, the user should read that party privacy notice before sharing anything further.
Terms such as personal data, processing, controller and consent carry the everyday meaning given to them in privacy regulation. Personal data is any detail that points to a living individual either on its own or when joined with other records in the file. Processing covers every action the studio takes with that detail, from the first note to the final erasure. These plain readings let the user follow the rest of this document without a law dictionary.
4. Data we collect
When the user simply reads this site, we collect technical log data automatically. That data includes the Internet protocol address, the type of browser, the language setting, the date and time of each visit and the pages opened. This material is used to keep the site stable and to understand broad usage patterns, never to profile individual readers.
When the user sends an enquiry, we collect the details shown on the contact paper: name, email address, subject and the body of the message. When the user telephones, we may keep a short record of the reason for the call if a file is likely to open. When the user becomes a client, further data appears, such as the property address, the ownership posture, budget ranges, planning references, survey readings and any records the site holder shares with the studio. Sensitive data such as health matters is noted only when it genuinely affects access or building use, and only with explicit spoken consent recorded at the time.
Photographs taken during site audits document the physical condition of the works, not the faces of people passing through. Where an image unavoidably catches a passer-by, the studio crops or blurs it before it enters the project folder, because the record exists to describe the building, not the workforce. Footage of any named worker appears only when a formal and lawful safety record requires it, and that material is sealed to its purpose alone.
5. Why we collect data
Data serves clear and limited ends. Technical log data keeps the site secure and measureable. Contact data allows the studio to answer an enquiry, send a feasibility layout, return a programme note or arrange a site call. Client project data allows the team to coordinate trades, chase authorities, track the budget, record site progress and build the handover file.
We never sell personal data and we never hand a contact list to a third party for their own marketing. Where the law obliges the studio to report a matter to an authority, we disclose only the records the authority lawfully requests and nothing more.
Neither does a vendor questionnaire or a lender checklist bypass this rule. When a third party demands a broad pack in the name of due diligence, the studio tests each line against the lawful need and supplies only the folder that matches the stated purpose, preferring dated certificates over open history wherever a lighter form will answer the question.
6. Lawful basis
Processing relies on a recognised lawful basis for each activity. Where the user sends an enquiry and expects an answer, processing grounds on consent freely given by the sender. Where a client appointment is signed, processing grounds on the performance of a contract between the studio and the client. Where the site is protected from misuse, grounds lie in the legitimate interest of the studio in running a reliable public service.
When grounds rest on consent, the consent is always specific, informed and withdrawable without penalty. A user who withdraws consent can still ask a free question through alternative public channels, although the studio may then lack the data needed to tailor a continuing service.
Where a basis sits beside a client record, the chosen ground is named in that file so a later reader understands why the material is held and when it may go. This habit keeps the office honest under its own rules and makes responses to any access request straightforward.
7. Privacy for Children
This site provides professional development coordination services and is not aimed at children. We do not knowingly request personal data from anyone below the age of sixteen. If a parent or guardian believes that a minor has shared data through the contact paper, the family should write to service@yulaidev.mom and the studio will delete the record without delay and confirm the removal in writing.
No feature on this site collects a birthdate, a school name or family pictures, so accidental enrolment of a child is unlikely. We still keep the deletion promise because clear records protect the trust every family places in a professional firm.
10. Subprocessors and service tools
Like any modern office, the studio uses a small set of service tools: a hosted mail service for service@yulaidev.mom, a calendar for arranging site visits, a file folder for drawings and archiving, and a telephone carrier for calls to and from +12232098211.
Each of these tools acts as a subprocessor that touches data only to deliver its own function. Before a new tool joins the office set, we review its privacy record, its region of storage and its deletion controls. We prefer tools that store in a jurisdiction whose protections the client can rely on, and we retire any tool that stops meeting that bar.
11. International transfers
The studio office lives in Hong Kong and the primary records are kept there. Where a service tool or a client project reaches across a border, we make sure any transfer is protected by an accepted legal mechanism or by a contract term reaching the same standard. A European client, for example, receives transfers covered by standard contractual clauses and by the safeguards those clauses provide.
The aim is that a record never loses protection simply because it moves for storage or processing. Where the user asks which location holds a particular folder, the studio states that clearly and names the mechanism applied.
Choice of a home office does not change daily practice. A record written one afternoon in Hong Kong and mirrored overnight for a partner in another time zone remains a single logical file with one owner, one retention date and one deletion order, whatever street it is physically read on.
12. Retention
Records are kept only as long as a clear purpose survives. A simple enquiry that never becomes a project is deleted after a reasonable response window. A project file is held for the term that the handover and any likely claim require, which typically means several years after the certificate of arranged closure is signed.
At the end of the purpose the folder is destroyed in an orderly way: digital records are erased from active storage and any paper is shredded. An archive copy may be retained where law or an insurance term demands it, and that copy is kept locked and out of general reach.
When a client moves on, the studio sends a short legacy note telling whoever inherits the account where the retained copy sits and when it may be released. A departing client never carries the whole team memory away in one head, because the ordered file, not a person preference, remains the single reliable record.
13. Security measures
Access to personal data inside the studio runs on need and role. Names are password protected at the account level, drawings are held in folders that carry their own permissions, and only the few staff who act on a particular contract see its content. Laptops are locked, phones are enrolled against loss and the site runs over an encrypted connection.
No system is beyond defeat, so we also write down who did what. A change to a project file leaves a dated mark. A handover of files from one team member to another leaves a record. This practice both deters careless handling and speeds a passover when a person moves on.
14. Your rights
The user holds a set of rights that the studio honours without charge. These include the right to ask what data the studio holds, the right to a copy formatted for a normal device, the right to correction of anything wrong, the right to erasure when no lawful reason to keep the record survives, and the right to object to processing or to seek its restriction.
To exercise any right, write to service@yulaidev.mom or telephone +12232098211 with enough detail to locate the record. The studio acts within one month and states reasons on any refusal in plain language. Where a complaint is not resolved, the user may approach the data protection authority that holds jurisdiction over the situation.
15. Marketing and opting out
This studio does not run an email newsletter and does not buy address lists. A client may occasionally receive a project update note because the note carries the work the client is paying for, not because the client joined a mailing list. Should the studio ever launch an update service, every recipient will enter by a clear opt-in and every message will carry a working opt-out.
We respect a no-call wish absolutely. Telling the studio not to telephone is respected on every project line, and the only follow-up then is written, through the folder the client owns.
An update note we do send always describes work already done or decided, never a vague promise of a better price. If a recipient feels the note overshoots its purpose, a single word in reply removes that address from every future pass and the studio confirms the removal so the user is never left guessing.
16. Incidents and notice
If a breach of security touches personal data in a way that creates a real risk to the affected person, we act without delay. The studio confirms the scope, stops the leak at source, tells the affected client what happened in plain terms and, where the law requires, notifies the relevant authority within the allowed window.
We believe honesty beats silence. A client who hears directly from the studio about a problem can act quickly to protect their own side, and that serves both parties better than a quiet failure.
17. Changes to this policy
This policy may be revised as the service or the law changes. Any revision is dated and posted on this same address so the user can compare the current text with the edition read before. Where a change narrows a right or widens a use, material users receive direct notice before the change takes effect.
Because rules in this area move, we encourage a reader to re-check the date at the top of the document now and again. Continued use of the site after a dated revision confirms acceptance of the updated terms in normal circumstances.
A copy of each earlier edition is kept for a reasonable period so a client comparing versions can see exactly what moved. We prefer clear revision marks to silent rewriting, and a reader who disagrees with a change may close the folder and ask for deletion under the rights described earlier in this document without any loss of goodwill on our part.
18. Contacting us
Questions about privacy, about a folder the studio holds, or about any right above reach the responsible office through service@yulaidev.mom or by telephone on +12232098211. Postal enquiries may be sent to HONG KONG YULAI DEVELOPMENT CO., LIMITED at Rm 909 9/F FAIRMONT HSE, 8 COTTON TREE DRIVE, Hong Kong (HK).
The studio team reads every privacy message itself. Nothing here is a hollow promise drafted for the sake of form; the practices described are the practices the office follows on a Tuesday as much as on a Monday filing day.